What should I do when I get to the airport?
You must text or call +1 519 504 8181 on landing, clear customs, pick up your luggage and go to the designated posts: Terminal-1 Area A, Terminal-3 Post 28. You will be picked up in a few minutes.

How much notice does JIT need before I travel?
Ideally, a day notice before travel allows us to give our customers the best possible service. While we welcome earlier bookings, too, JIT will work hard to accommodate any request, even at the “eleventh hour.”

What is your luggage policy?
Each adult passenger is permitted two standard suitcases and one piece of carry-on luggage. The dimensions of a standard suitcase cannot exceed 62″/158cm (L+W+H) and cannot weigh more than 50lbs/23kg.
Each child is allowed one piece of luggage that does not exceed 62″/158cm (L+W+H) and does not weigh more than 50lbs/23kg. Each child is also allowed one piece of carry-on luggage.

What are my payment options?
We accept Visa, MasterCard, American Express, E-transfer, Debit and cash.

Should I tip the driver?
As with any type of service industry, tipping is an appropriate way to recognize good service. If you feel you have received quality service, then a gratuity in the amount of 10-15% of your fare is appropriate. The invoice that the driver will have you sign has a fill-in line for gratuity. You can also add a gratuity when you make your booking online.

Who checks the flights to see if they are on time?
It is the passenger’s responsibility to check with the airline to see that your outbound flight is departing as scheduled. We assign your pickup time based on the flight departure time and required check-in time that you provide to us at the time of booking. For inbound flights, we use the airline flight number provided by you to satellite-track your flight from the time it leaves the departure city until it lands. If your flight is delayed or will arrive early, we will know well in advance and will make adjustments to our schedule to be there when you check in.

I made my reservation one month ago. How can I be sure you’ll be at my door on the day of my departure?
All outbound passengers receive a confirmation phone call, email, or SMS the day before their departure. Your driver will confirm your return information with you to ensure that we will be there to meet you when you return.

What are your hours of operation?
We operate 24 hours a day, 365 days a year. You will always hear a live voice on the other end of the phone. We can accommodate any pickup time and we will always be there when your flight lands, even if it is delayed by hours.